Privacy Policy

Policy Statement

The Care Collective Support Services Pty Ltd is committed to protecting the privacy of our clients' Personal Information. This policy outlines our ongoing obligations and the manner in which we manage Personal Information in accordance with the 10 National Privacy Principles (NPPs) outlined in the Privacy Act 1988 (Cth).

Definition of Personal Information

Personal Information is information or an opinion that identifies an individual. This includes but is not limited to names, addresses, email addresses, phone numbers, and facsimile numbers.

Collection of Personal Information

We collect Personal Information in various ways, including through interviews, correspondence, telephone and facsimile communications, email, personnel forms, and via our website www.thecarecollectivesupport.com We do not use cookies. We take no responsibility for the privacy practices of third-party websites linked to our site.

Purpose of Collection

We collect Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.

Sensitive Information

Sensitive information, as defined by the Privacy Act, will only be used:

- For the primary purpose for which it was obtained

- For secondary purposes directly related to the primary purpose

- With your consent; or

- Where required or authorized by law

Disclosure of Personal Information

Your Personal Information may be disclosed to third parties with your consent or where required or authorized by law.

Security of Personal Information

We store your Personal Information in a manner that protects it from misuse, loss, unauthorized access, modification, or disclosure.

Retention and Disposal

We retain most Personal Information in client files for a minimum of 7 years. When Personal Information is no longer needed, we take reasonable steps to destroy or permanently de-identify it.

Access to Personal Information

You have the right to access the Personal Information we hold about you and to request updates or corrections. Requests should be made in writing, and we may require identification to protect your information.

Maintaining the Quality of Personal Information

We take reasonable steps to ensure that the Personal Information we collect is accurate, complete, and up-to-date. Please notify us promptly of any changes to your Personal Information.

Policy Updates

This Privacy Policy may change from time to time. The latest version is available at our office and on our website.

Complaints and Privacy Policy Enquiries

If you have any concerns about our Privacy Policy or believe there has been a breach of your privacy, please contact our HR/Privacy Officer at:

info@thecarecollectivesupportservices.com

This Privacy Policy for The Care Collective Support Services Pty Ltd emphasizes transparency, compliance with privacy laws, and a commitment to safeguarding Personal Information, reflecting the professionalism expected in healthcare and service industries.